University Collaboration with Yale New Haven Health Enhances Student Health Center Services

This summer, Northeast Medical Group, part of the Yale New Haven Health System, began operating the University’s Nicholson Student Health Center, providing more affordable, modern, and quality healthcare for students.

September 22, 2022

By Renee Chmiel, Office of Marketing and Communications

Alexander W. Nicholson Jr. at Sheffield Hall. Medical Center.

Diane Polo ’21 MPH is committed to ensuring that students receive the best care at the University’s Nicholson Student Health Center. The health center is currently managed by Northeast Medical Group (NEMG), which is part of one of the nation’s leading healthcare systems, the Yale New Haven Health System (YNHHS).

Polo acts as a link between the University and YNHHS to ensure a comprehensive understanding of students’ needs and smooth collaboration.

Polo says that since this membership went into effect on August 1, they have ensured that students receive the high level of care they previously received. There are now some new benefits and enhancements that students can take advantage of. Students have access to MyChart, a secure web-based service that allows patients to access parts of their electronic medical record, such as key test results, appointments, and a summary of their medical history.

“This will allow students to be more involved in their own care, I think that’s really important,” said Polo, deputy director of health, wellness education and prevention. “This really encourages individuality and student responsibility, allowing them to grow as adults now that they’re on campus and taking care of their health on their own.”

‘Property of their health and wellness’

MyChart allows students to contact and view their health records with the University’s student health center providers, who are employees of Yale New Haven Health and are considered part of the YNHHS network of providers. Polo says students love using MyChart because it allows them to easily and conveniently book appointments and contact their providers electronically without making a phone call.

The use of MyChart also means easy transfer of care for students should they need to see another provider affiliated with YNHHS because that provider will have access to the student’s records. Most of the commonly used local hospitals also use the system.

“Our connection with the Northeast Medical group will promote health, wellness and access for students and strengthen students’ attitudes to maintain healthy behaviors,” said Ophelie Rowe-Allen, Ed.D., dean of students and head of student affairs. “Students will be more responsible and take more ownership of their health and wellness. The MyChart app, for example, will enable students to access health information timely and efficiently.”

Ophelie Rowe-Allen, Ed.D.
Ophelie Rowe-Allen, Ed.D.
‘Transform the health and well-being of students’

Rowe-Allen envisions the student health center working with the University community to integrate key health issues as part of the University’s wellness initiatives and strengthen health education. He also believes that this could increase health disaster preparedness support for the University, as well as lead to better student health outcomes and even better educational outcomes.

Affiliated with five leading regional hospitals, NEMG includes more than 130 community practices in Connecticut, Rhode Island and Westchester County, New York. NEMG’s operation of the University’s health center does not affect students’ insurance and should have a copy of their insurance card with them when making an appointment.

The university’s affiliation with the organization means greater access to testing and vaccines. It will also expand the clinic’s access to the resources needed for preventive care.

Dr. “This relationship will help promote innovative care and continue to deliver more effective services for our students,” said Rowe-Allen. “Our collaborative goal is to transform students’ health and well-being on campus.”

‘Extra level of comfort’

The university’s student health center offers a variety of services, including treatment of illness or injury, primary care needs, and reproductive health. Collaboration between the University and YNHHS expands their existing relationship, as NEMG provided COVID-19 testing and vaccines on campus last year.

“Having a connection with such a large, well-known and respected organization like Yale New Haven Health is wonderful and makes the University very attractive,” said Polo. “It gives parents extra comfort. When they come to college, they know that their students will be looked after and that we have providers who are part of a recognized and high standard system. If I were a parent, that would be very attractive to me.”

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