Qantas coupons: Airline offers $50 travel credit to frequent flyers to apologize for disruptions

Qantas offers $50 ‘apology’ credit in its latest attempt to fix CEO Alan Joyce’s reputation, which has struggled with a personal apology: ‘Not good enough’

  • Qantas offers frequent flyers a $50 travel credit to apologize for disruptions
  • CEO Alan Joyce apologizes for services in video and email sent to passengers
  • Qantas plagued by delays, cancellations and lost baggage turmoil

Qantas is offering its frequent flyers a $50 travel credit to apologize for the months-long disruptions that have plagued the airline since borders reopened after the coronavirus pandemic.

Qantas CEO Alan Joyce apologized in person in a video and email sent to members on Sunday.

“In the past few months, many of you have delayed flights, canceled flights and misplaced luggage,” said Mr Joyce.

There are good reasons for this, but when it comes to what you expect from Qantas, it’s not good enough.

‘I want to apologize on behalf of the national carrier and make sure we are working hard to do our best.’

Qantas is offering frequent flyers a $50 travel credit to apologize for the ongoing disruptions that have plagued the airline for the past few months.

Qantas CEO Alan Joyce apologized in person in a video and email he sent to members.

Qantas CEO Alan Joyce apologized in person in a video and email he sent to members.

The $50 travel credit can be used when passengers purchase a return Qantas flight.

Frequent flyers of Silver status and above will also have access to the Qantas club or international business lounge.

Mr Joyce said work was already being done to improve the airline’s services.

“We’ve recruited 1,500 more people since April, adjusted programs to deal with a 50 percent sick leave increase, and are rolling out our new technology to make your journey easier,” he said.

“We are currently seeing continued improvement in baggage handling and on-time performance, and we expect things to continue to improve each week, even though factors outside of our control, such as weather, may have an impact on our schedule.”

The coupon comes as Qantas’ reputation comes face-to-face with the airline, which has been plagued by airline delays and cancellations, long boarding times and baggage handling issues.

Earlier in August, Qantas asked top executives to leave their comfortable jobs and work full-time as baggage handlers for up to three months as an airline.

Colin Hughes, the airline’s chief operating officer, told senior staff that Qantas is seeking at least 100 executives to work in a variety of airport duties up to five days a week.

The $50 travel credit can be used when passengers purchase a return Qantas flight.

The $50 travel credit can be used when passengers purchase a return Qantas flight.

Mr Hughes said there was ‘no expectation that you would choose this role over your full-time position’, but noted that it was action that needed to be taken in response to growing criticism of Qantas’ ability to meet passenger demand.

“During your time in the emergency program, you will be an established resource within ground handling partners,” the airline’s COO wrote.

‘This means you will recruit a staff, be programmed to operate, and be supervised and managed in live operations by our major handling partners.’

QantasLink topped the list of canceled flights with 591 in April this year, followed closely by Qantas with 426, according to data from the Bureau of Infrastructure and Transportation Research Economics.

May was even higher, with one out of every 13 Qantas flights cancelled, or 7.6 percent of the airline’s total flights, 5.1 percent higher than the previous month.

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